Refunds & Cancellation退款与取消

At a glance

• Cancel any time through the payment provider's receipt or customer portal, or by emailing us. Cancelling stops future renewals; it isn't a refund by itself.
• Your legal and provider rights come first. If the law or the payment provider's policy gives you a full refund or a right to withdraw, you get it.
• On top of that, 14 days for each charge. Every plan charge (including renewals) and every recharge: a full refund if its credits are unused, otherwise a refund in proportion to its unused credits.
• Mistakes are fixed regardless. Duplicate charges, purchases that never arrived and serious service failures are put right separately.
• We reply within 3 business days. There are no cancellation or refund fees.

1. What this policy covers, and who sells

It covers AI writing plans (Starter, Pro and Advanced) and credit recharges bought on EveryoneWriter, and reading memberships bought before reading became free (section 6). Reading the catalog is free.

Each purchase is sold by the payment provider named at checkout and on your receipt, acting as reseller and merchant of record. That provider takes the payment, manages the subscription and carries out any refund. Its own rules apply to the purchase:

• Paddle purchases: the Paddle buyer terms and Paddle refund policy.
• If your checkout and receipt name Creem: the Creem buyer terms and Creem's refund process.

This policy explains how cancellation works and what EveryoneWriter offers in addition to those rules.

2. Cancelling a plan

• Paddle purchases: use the subscription link in your Paddle receipt email, or look up your purchase at paddle.net and cancel there.
• If your receipt names Creem: open the customer portal from the link in your Creem receipt email and cancel there (see Creem's customer portal help).
• Or ask us: email noobility@gmail.com from the address on your account. We'll cancel the renewal with the payment provider and confirm by email.
• What happens: once cancellation takes effect, you won't be charged again. The current paid billing period remains available until it ends, and its credits can be used until that period ends. Recharge credits stay on your account; they don't expire.
• What doesn't cancel: signing out, closing the browser, no longer using the studio, or deleting your account. Please cancel renewal first.
• Cancelling doesn't by itself refund the current month. For refunds, see sections 3 and 4.

3. Legal and payment-provider rights come first

Before our own rule in section 4, check whether a stronger right applies to your purchase. If the law that applies to you, or the payment provider's refund policy, gives you a full refund or a right to withdraw from the purchase, you get that, and nothing in section 4 reduces it.

• Using some credits doesn't, by itself, mean you have given up a legal right of withdrawal. Whether such a right applies, and whether it has ended, depends on that law and on what you agreed at checkout.
• Paddle purchases: the Paddle refund policy describes the rights Paddle applies, including regional rights of withdrawal. Under that policy, Paddle processes an approved refund within 14 days of approval, and a refund under a statutory right of withdrawal within 14 days of receiving the withdrawal request.
• If your receipt names Creem: the Creem buyer terms set out the rights that apply to that purchase.
• Your bank or card issuer may take additional time to show a refund.

4. Our 14-day refund promise

In addition to the rights in section 3, EveryoneWriter offers this voluntary promise. Each charge is looked at separately: the first plan charge, every monthly renewal, and every recharge. Ask within 14 calendar days of that charge:

• None of its credits used: a full refund of that charge.
• Some of its credits used: a refund of the unused part, in proportion to what you paid:

refund = amount paid × unused credits from that charge ÷ total credits that charge granted

• “Amount paid” is what you were charged for that purchase. Any bonus or promotional credits included in it count as part of its total grant. The payment provider handles any tax adjustment that goes with the refund.
• When a refund is approved, the unused credits from that charge are removed from your balance, so the same credits can't be both refunded and used.
• A refund of a plan charge doesn't automatically stop future renewals. Tell us whether you also want the plan cancelled, and we'll confirm when it is.

5. Billing errors and service failures

These are corrected separately from sections 3 and 4, at any time:

• Duplicate or mistaken charges are refunded in full.
• Undelivered purchases: if a payment went through but its credits or access never arrived, we'll deliver them or refund the payment.
• Significant service failures: if a fault on our side seriously affected what you paid for, we'll put it right fairly, for example by restoring credits or refunding, and you keep any other remedy the law gives you.

6. Reading memberships bought earlier

• These were sold through Paddle. Cancel from Billing history on your account (“Manage or cancel” opens Paddle's customer portal), at paddle.net, or by emailing us. Once cancelled, you aren't charged again.
• Refunds: the refund terms that applied when you bought the membership still apply, along with section 3. That includes a full refund of your first membership payment if you ask within 14 days of it, for any reason. Ask as described in section 7.
• Billing errors and service failures are handled as in section 5.

7. How to ask, and what happens next

• Email noobility@gmail.com from the address on your account, with the date and amount of the purchase and, if you have it, the order or receipt number from the payment provider. You can also contact the provider directly: Paddle through paddle.net, or Creem through the help offered in a Creem receipt.
• We reply within 3 business days, with the outcome and amount or with what else we need from you. If we can't refund some or all of it, we'll explain why, and you can reply with more information for us to look again.
• Refunds aren't approved automatically. Once a refund is approved, the payment provider that sold the purchase issues it, through the original payment method where possible. We don't send refunds separately by bank transfer or other channels.
• There is no fee for cancelling or for asking for a refund.

8. If you're not satisfied

This policy adds to your rights; it doesn't replace them. Where the law that applies to you gives you a longer period, a larger refund or another remedy, you have that too. If you're unhappy with how a request was handled, you can raise it with the payment provider, with a consumer protection agency, or through any other legal route available to you.

要点速览

• 可随时取消：通过付款服务商的收据或客户中心取消，或发邮件给我们。取消会停止之后的续订，但本身不等于退款。
• 法定权利和付款服务商规定的权利优先。如果法律或付款服务商的政策给予你全额退款或撤回购买的权利，你照常享有。
• 在此之外，每笔扣费 14 天。每一笔方案扣费（包括续订）和每一笔充值：积分未使用则全额退款，否则按未使用积分的比例退款。
• 错误照常纠正。重复扣款、未到账的购买以及严重的服务故障另行处理。
• 我们会在 3 个工作日内答复。取消和退款均不收取任何费用。

1. 适用范围与销售方

本政策适用于在 EveryoneWriter 购买的 AI 写作方案（入门版、专业版和高级版）和积分充值，以及在阅读免费之前购买的阅读会员（见第 6 节）。书库阅读免费。

每一笔购买都由结账页面和收据上显示的付款服务商作为转售商及记录商户（merchant of record）销售。该服务商负责收款、管理订阅并执行退款，其自身规则适用于该笔购买：

• Paddle 购买：Paddle 买家条款和 Paddle 退款政策。
• 如果结账页面和收据显示由 Creem 销售：Creem 买家条款以及 Creem 的退款流程。

本政策说明如何取消，以及 EveryoneWriter 在上述规则之外额外提供的承诺。

2. 取消方案

• Paddle 购买：使用 Paddle 收据邮件中的订阅管理链接，或在 paddle.net 查到你的购买后在那里取消。
• 如果收据显示由 Creem 销售：通过 Creem 收据邮件中的链接打开客户中心并在那里取消（见 Creem 的客户中心说明）。
• 也可以请我们处理：用账户邮箱发邮件至 noobility@gmail.com，我们会在付款服务商处取消续订，并通过邮件向你确认。
• 取消后：取消生效后不会再扣费。当前已付费周期在结束前继续有效，其积分可使用至该周期结束。充值积分保留在你的账户中，永不过期。
• 以下操作不会取消方案：退出登录、关闭浏览器、不再使用写作台，以及删除账户。请先取消续订。
• 取消本身不会退还当月费用。退款请见第 3 节和第 4 节。

3. 法定权利与付款服务商规定优先

在适用第 4 节我们自己的规则之前，请先确认你的购买是否享有更有利的权利。如果适用于你的法律或付款服务商的退款政策给予你全额退款或撤回购买的权利，你照常享有，第 4 节的任何内容都不会削减这些权利。

• 使用了部分积分，本身并不意味着你放弃了法定撤回权。这项权利是否适用、是否已经终止，取决于相关法律以及你在结账时同意的内容。
• Paddle 购买：Paddle 退款政策说明了 Paddle 适用的权利，包括部分地区的法定撤回权。依该政策，Paddle 会在退款获批后 14 天内处理获批的退款；对于依法定撤回权提出的退款，会在收到撤回申请后 14 天内处理。
• 如果收据显示由 Creem 销售：该笔购买适用的权利以 Creem 买家条款为准。
• 银行或发卡机构显示退款可能还需要额外的时间。

4. 我们的 14 天退款承诺

在第 3 节所述权利之外，EveryoneWriter 自愿提供以下承诺。每笔扣费单独计算：首次方案扣费、每一次月度续订以及每一笔充值。请在该笔扣费后 14 个自然日内申请：

• 该笔扣费发放的积分完全未使用：全额退还该笔扣费。
• 已使用部分积分：按你实际支付的金额，退还未使用部分：

退款金额 = 实付金额 × 该笔扣费中未使用的积分 ÷ 该笔扣费发放的积分总数

• “实付金额”是该笔购买向你收取的金额。其中包含的任何赠送或促销积分都计入发放总数。与退款相关的税费调整由付款服务商处理。
• 退款获批后，该笔扣费中未使用的积分会从你的余额中扣除，同一批积分不能既退款又使用。
• 退还方案扣费不会自动停止之后的续订。请告诉我们是否同时取消方案，取消完成后我们会向你确认。

5. 计费错误与服务故障

以下情况不受第 3、4 节限制，随时另行纠正：

• 重复或错误扣款：全额退款。
• 购买未到账：付款成功但积分或权限始终没有到账时，我们会补发或退还该笔付款。
• 严重服务故障：如果我们这边的故障严重影响了你已付费的服务，我们会公平地予以纠正，例如恢复积分或退款；法律给予你的其他救济照常适用。

6. 早先购买的阅读会员

• 阅读会员通过 Paddle 销售。取消：在账户的历史账单中点击“管理或取消”（将打开 Paddle 客户中心），或在 paddle.net 取消，也可以发邮件给我们。取消后不会再扣费。
• 退款：购买该会员时适用的退款条款继续适用，第 3 节同样适用。其中包括：首次会员付款后 14 天内，可以出于任何原因申请全额退还这笔首次付款。申请方式见第 7 节。
• 计费错误和服务故障按第 5 节处理。

7. 如何申请及后续处理

• 请用账户邮箱发邮件至 noobility@gmail.com，注明购买日期和金额；如有付款服务商的订单号或收据编号，也请附上。你也可以直接联系付款服务商：Paddle 购买可通过 paddle.net，Creem 购买可通过 Creem 收据中提供的帮助渠道。
• 我们会在 3 个工作日内答复，告知处理结果和金额，或说明还需要你提供哪些信息。如果部分或全部无法退款，我们会说明原因，你可以补充信息请我们重新审核。
• 退款不会自动批准。退款获批后，由销售该笔购买的付款服务商执行退款，并在可能的情况下退回原付款方式。我们不会通过银行转账或其他渠道另行退款。
• 取消或申请退款均不收取任何费用。

8. 对处理结果不满意时

本政策是在你的法定权利之外额外提供的，不会取代这些权利。如果适用于你的法律给予你更长的期限、更多的退款或其他救济，你同样享有。如果你对申请的处理结果不满意，仍可以向付款服务商、消费者保护机构或通过其他任何可用的法律途径提出。

本政策提供英文和中文版本，两者内容一致。